Shad’s Story

This type of interaction leads to a more honest discussion about the patient’s test results and encourages them to remain compliant in their treatment.

New Directions Northwest Inc. provides mental health, alcohol, drug and gambling treatment to individuals from throughout the state of Oregon. They have been a customer for over three years and use both Millennium UDT℠ and Millennium OFT℠ at their facility.

According to Residential Programs Director Shad Thomas LCSW, CADC III, Millennium Health has made a huge difference in how they test and monitor their patients with substance use disorder (SUD). “Before we worked with Millennium, it would take up to a week to get presumptive results back and then almost another week and more paperwork to get a definitive result. Now through Millennium’s definitive testing, we not only get the results back quickly, but we also know that we can trust them, which is crucial for court-required reporting to outside agencies, such as the criminal justice system and child welfare organizations.”

In addition to the value of Millennium UDT, Shad also points to the benefits of Millennium OFT, “Oral fluid testing is a very important tool for us. We often have patients who claim to have ‘shy bladders’ who might be trying to avoid taking a test that day.”

Shad with his Millennium Health representative.

“Millennium OFT allows us to test regardless. There may also be times when we don’t have a staff member available to verify UDT collection and OFT solves that challenge as well.”

He adds, “We hear some pretty interesting explanations for positive test results, so it is a real benefit to contact Millennium Health while the patient is right there in the room with me to hear directly from the toxicologist that his or her explanation is ‘not humanly possible.’ This type of interaction leads to a more honest discussion about the patient’s test results and encourages them to remain compliant in their treatment.”

Shad also appreciates the flexibility that is available to him by not having a set panel, allowing him to test for certain drugs he might be concerned about, such as kratom and gabapentin. “The team at Millennium including my rep Justin, the toxicologists, lab techs, customer service and support staff make my job a lot easier. I value the important services it offers our facility, and most importantly, our patients.”